Privacy Policy
This website, Please Rate Us, is operated by Terra Ferma Media (“we”, “our” or “us”).
Please Rate Us is a customer feedback platform used by Terra Ferma Media and its clients to gather reviews, opinions, questionnaires and service feedback.
We are committed to protecting your privacy and handling your information responsibly and transparently.
What information we collect
Through the questionnaires and forms hosted on this website, we may collect:
- Feedback, opinions and survey responses
- Ratings and questionnaire answers
- Your email address (only if you choose to provide it)
- Newsletter sign-up preferences
- Basic technical information such as browser type, device type and anonymised usage statistics
Providing personal information is entirely optional unless clearly stated otherwise.
How we use your information
We use the information submitted through this website to:
- Help our clients understand customer feedback
- Improve websites, services and customer experience
- Produce anonymous reports and aggregated statistics
- Monitor overall customer satisfaction
- Analyse trends and improve questionnaire performance
Anonymous comments, ratings or excerpts from responses may occasionally be used in marketing materials, presentations, case studies, social media or websites. We will never knowingly publish personal information or identify an individual without permission.
Client questionnaires
Please Rate Us hosts questionnaires on behalf of multiple clients and organisations.
Information submitted through a questionnaire may be shared with the relevant client for the purposes of reviewing feedback, responding to comments or improving their services.
Each questionnaire is intended solely for the organisation it relates to.
Email addresses and contact requests
Some questionnaires allow you to voluntarily provide your email address.
If you choose to do so, your email address may be used to:
- Contact you regarding your feedback
- Respond to questions or concerns you have raised
- Follow up on customer service matters
- Add you to a mailing list or newsletter only where you have explicitly opted in
You can unsubscribe from marketing communications at any time.
We do not sell personal data to third parties.
Cookies and analytics
This website may use cookies and analytics tools to help us understand how visitors use the site and improve performance and usability.
These tools may collect anonymous information including:
- Pages viewed
- Time spent on the website
- Device and browser type
- General geographic location
You can control or disable cookies through your browser settings.
Third-party services
We use trusted third-party services to help operate this website, including:
- Typeform for online questionnaires and forms
- Website hosting providers
- Analytics and email marketing platforms where applicable
These providers may process data outside the UK. Where this occurs, appropriate safeguards are used to protect your information.
Data security
We take reasonable technical and organisational precautions to protect personal information against loss, misuse, unauthorised access or disclosure.
Your rights
Under UK data protection law, you have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent for marketing communications
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To contact us regarding your personal data, please email:
ICO website:
Information Commissioner’s Office
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or the operation of this website.
Last updated: May 2026